Our Iron-Clad Warranty Policy
We have total confidence in our work,
offer the best warranty in the business.
We guarantee our work 100%.
All parts and labor covered for 2 years or
We want our clients, more than satisfied, if for any reason you are
not completely satisfied we will correct the problem immediately or
cheerfully refund your money.
At Automotive Unlimited we take quality seriously,
and we back it up with an unheard of warranty.
We sincerely thank you for your business.
Our Unique 10 Step Repair Procedure
We’re out to change your mind about what getting your auto serviced
should be like. We’ve got the best auto repair facility in
Chanhassen Mn. and the surrounding area, period.
Before we touch a thing on your auto, we start out by listening to
you and what you have to say about the problem! Our experience
guides us to asking questions that will help pinpoint what the
problem is, even if we’re just on the phone. The root cause of the
problem may not be what you think or have been told it is which
often times ends up saving you lots of money.
Upon arriving for your appointment, we then start our process…
1. We’ll document exactly what you tell us you are experiencing –
listening for all the details and symptoms.
2. Then, we’ll assign one of our technician’s that is best suited to
your auto’s particular problem, based on his experience.
3. We will often times, test drive the auto right along with you to
help narrow down a noise or problem. If you’re not around, we still
test drive the auto to determine if we can see, hear, or feel what
4. Then, we start our exclusive 67 point inspection process. We look
at the whole auto from top to bottom. This process prevents us from
missing the ‘root cause’ of the problem, and prevents return visits
to ‘fix it right’. As we go through the Professional Auto Care
Vehicle Inspection that checks out over 67 different electrical and
mechanical areas of your auto. We rank them as Needing Immediate
Attention, Maintenance Due Soon, or Acceptable.
5. At this point, we call you with our estimate based on what we’ve
uncovered so far, before we begin the repair process. We’ll make
sure to get a hold of you somehow; we’ll call your cell, e-mail you,
or if necessary, fax you so we discuss what we found with you
6. We won’t begin the repair process until you’re comfortable with
what we’re going to do, and thoroughly understand what the repairs
and process will be, and the costs involved. Then and only then, do
we being the repair work. (Also, to save time, we frequently order
any necessary parts ahead of time, so by the time our conversation
is done, and you’ve ok’d the work, the parts will already be there.)
This saves us both tons of time. By doing this we’re 100% more
efficient than others in our industry, and we can complete 99% of
our repair work in one day.
7. Once we’ve got your approval for any necessary work, we’ll give
you an estimate of the expected time when you can plan on picking up
8. After all this, now, finally, our expert technicians go to work,
fixing and maintaining your auto, guaranteed to do it right the
9. Once the repairs are completed, a test is preformed, in our shop
on our electronic equipment to ensure it was done right. Then, we
take your auto on another test drive to make sure we corrected the
10. Finally, we’ll give you a call and let you know your auto is
ready and make any necessary arrangements with you to pick up your
When we say we’re the BEST auto repair facility in Chanhassen Mn.
and the surrounding areas, we mean it!
Check out the reviews of our company on-line:
P.S. We often times will call you afterwards to ensure everything is
going smoothly for you and your car!
P.P.S. And, after completing that entire process, we back up all of
our work with our exclusive 2 year, 24,000 mile warranty –
covering both parts and labor, that’s 2 times longer than anyone
else! – See our page on our warranty for more information.